planet138 Privacy Policy & Data Protection Guidelines
This page describes what we collect when you use planet138 and how we keep that data protected under our standard information security guidelines. We believe that clarity is essential for our users, and we want to ensure you understand exactly how your details are managed.
Our privacy framework covers every aspect of our planet138 entertainment product range, from our live-dealer baccarat and roulette streams to our sports event updates. Whether you are one of our Jakarta-based users or log in from other regions, we maintain identical standards of protection for your personal profile. We only request data that is necessary to verify your identity and to facilitate secure transactions on planet138.
By interacting with our platform, you acknowledge that your information will be processed in accordance with this policy. We review our security controls periodically to align with standard industry practices, and we will update this document whenever operational refinements occur.
Data Collection Details on our planet138 Platform
We collect your email only to support account creation, password resets, and verification processes. Our servers may store technical logs, including your device type, operating system, and IP address, which helps us protect our systems from unauthorized access. When you fund your planet138 wallet, we record details related to your chosen payment method—such as transactions involving DANA, e-wallet, and mobile banking accountsto prevent financial mismatch and fraud. We do not store raw credentials or payment PINs, as our platform relies on secure, encrypted gateways for all transactional steps.
Our KYC verification requires you to upload copies of your official identification and proof of address. We store these documents in an isolated, encrypted repository that is accessible only to our specialized compliance staff. This process is standard for preventing duplicate accounts and verifying that access remains restricted to permitted areas. To add an extra layer of protection, we encourage every registered user on planet138 to configure two-factor authentication in their profile settings.
Our planet138 Security Policy and Data Handling
We do not sell, lease, or distribute your personal details to third-party marketing companies. Our third-party processors are limited to payment providers, identity verification specialists, and game providers who supply our live-dealer blackjack, Dragon Tiger, and roulette studios. These partners are legally bound to manage your data in alignment with our instructions. We process streaming preferences and table-limit choices locally to keep your live-dealer interface responsive and HTML5 video streams stable, which is particularly useful during busy live broadcasts such as Liga 1 tournament broadcasts
You hold the right to request a copy of the personal details we have stored, ask for corrections, or request account closure. If you choose to close your account, we retain certain historical ledger details only for as long as required by financial auditing rules. We provide our services on planet138 only where local law permits, and we advise all visitors to verify their local jurisdiction rules before sharing any personal information.
Your data rights on planet138
We respect your privacy. You can contact our support team at any time to query, correct, or request the deletion of your personal data records.
Our cookies policy helps us recognize your device and maintain your active session secure without needing repeated logins. These cookies do not track your browsing habits outside our platform and expire automatically after a set period of inactivity. We will update this policy as we roll out new features on planet138. We invite you to check this page occasionally to stay informed about our latest security updates and data protection measures.